Cancellation Policy and Temp Requirements

  • Cancellation Policy: If you need to cancel or reschedule a program please let us know as soon as possible. If you cancel/reschedule at least one week out from your program date there is no cancelation fee. If it is within the week leading up to the program there is a $35 fee unless the program is rescheduled. No cancelation notice will result in a full charge.
  • A Note About Outdoor Presentations: Our animals have certain temperature requirements to ensure their safety. The area where we will make animals available to your guests needs to be between 60° and 88° F, or other arrangements to meet these requirements will need to be made.